Support
We're a small team and we read everything.
Reporting a bug
Found something broken? Email info@myhavn.ai and include, if you can:
- What you were doing and what you expected to happen;
- What happened instead (a screenshot helps a lot);
- Your device and app version (Settings shows the version).
Please don't include full policy numbers or other sensitive details in email — a description is enough for us to investigate.
Frequently asked questions
Is havn.ai legal advice?
No. havn.ai organizes and explains your claim based on the documents you provide — it's informational only. It is not a law firm, licensed public adjuster, or insurance company. Always confirm coverage, reimbursement, and strategy with your adjuster, a licensed public adjuster, or an attorney.
How much does it cost?
havn.ai is free during the beta. Paid plans may come later, and we'll be clear about pricing before anything changes.
Is my data safe? Do you sell it?
Your documents are stored privately, isolated to your account, and served only through short-lived secure links. We never sell your data and we don't run ads. The details are in our Privacy Policy.
How do I delete my data?
Delete any claim from inside the app — it's a permanent, hard delete that removes the claim's records and documents. To delete your entire account, email info@myhavn.ai.
Where does the AI get its answers?
From your own documents. Answers cite the document they came from, and when your documents don't contain the answer, havn.ai says so instead of guessing. Numbers extracted from documents are shown to you for confirmation before your claim relies on them.
What platforms are supported?
havn.ai is launching on iPhone first (currently in private beta via TestFlight). Android and web access are planned.
How do I join the beta?
Email info@myhavn.ai and we'll add you to the waitlist.