Support

We're a small team and we read everything.

Reporting a bug

Found something broken? Email info@myhavn.ai and include, if you can:

• What you were doing and what you expected to happen;
• What happened instead (a screenshot helps a lot);
• Your device and app version (Settings shows the version).

You can also send a report from inside the app: Settings → Help → Report a problem, which attaches your app version and device for you.

Please don't include full policy numbers or other sensitive details in email — a description is enough for us to investigate.

Common questions

Is Havn.ai legal advice?

No. Havn.ai organizes and explains your claim based on the documents you provide — it's informational only. It is not a law firm, licensed public adjuster, or insurance company. Always confirm coverage, reimbursement, and strategy with your adjuster, a licensed public adjuster, or an attorney.

How much does it cost?

Havn.ai is free to start, with limits on the free plan. A one-time $199 Claim Pass applies to one claim for 24 months, and Havn.ai Plus is $29/month for every claim on your account — both bought in the iPhone app, both described on the pricing page. The web app and Android can't take payments yet.

Is my data safe? Do you sell it?

Your documents are stored privately, isolated to your account, and served only through short-lived secure links. We never sell your data and we don't run ads. The details are in our Privacy Policy.

How do I delete my data?

Delete any claim from inside the app — it's a permanent, hard delete that removes the claim's records and documents. To delete your entire account, use Settings → Delete account in the app: it removes every claim you own, their documents and reports, and your sign-in itself. Or email info@myhavn.ai and we'll do it for you.

Where does the AI get its answers?

From your own documents. Answers cite the document they came from, and when your documents don't contain the answer, Havn.ai says so instead of guessing. Numbers extracted from documents are shown to you for confirmation before your claim relies on them.

What platforms are supported?

The web app is open at app.myhavn.ai — free to start, in your browser on any device. The iPhone app is in private testing (via TestFlight), and Android is planned.

How do I join the beta?

No waitlist needed for the web — sign in at app.myhavn.ai with your email and you're in. For the iPhone app, join the waitlist and we'll email you when it reaches the App Store. You can also email info@myhavn.ai.

I have a question that isn't here

Try the full FAQ or the claim guides, then email us.