Privacy Policy

Effective date: July 16, 2026

havn.ai (“havn.ai,” “we,” “us”) helps homeowners organize and understand their property-insurance claims. Because that means you trust us with sensitive documents, this policy is written to be read: what we collect, why, who touches it, and how you delete it.

The short version. We collect what the product needs to work and nothing more. Your documents are stored privately and are only processed to provide features you use. We don't sell your data, we don't run ads, and you can permanently delete a claim — documents included — at any time from inside the app.

1. Information we collect

On this website

Waitlist emails. If you email us to join the waitlist, we keep your email address to notify you about availability. Nothing else, and you can ask us to remove it at any time.
This website sets no advertising or tracking cookies.

In the app

Account information. Your email address, used to sign you in and send you sign-in codes.
Claim information you enter. Property address, type of loss, date of loss, insurance carrier, policy and claim numbers, deductible, expenses, mileage, timeline events, and payments you record.
Documents you upload. Insurance policies, receipts, letters, contractor and insurer estimates, and photos — along with text and structured fields extracted from them (for example, a receipt's vendor, date, and amount), which you review and confirm.
Assistant conversations. Questions you ask about your claim and the answers generated from your documents.
Usage and technical data. Basic usage counts (for example, documents uploaded and messages sent, used to enforce plan limits), app version, and audit records of privileged access to your data.

2. How we use your information

To provide the product: organizing documents, extracting fields for your confirmation, tracking expenses, comparing estimates, answering your questions from your own documents, and generating reports.
To operate accounts, enforce plan limits, prevent abuse, and keep the service secure.
To respond when you contact support or report a problem.
To send service messages (like sign-in codes and, if you enable them, deadline reminders). We do not send marketing without your consent.

3. AI processing

havn.ai uses AI service providers to read documents you upload and to answer questions you ask. When you use those features, the relevant document text or question is sent to the provider to generate the result, then returned to your claim.

Our AI providers process your content solely to provide the service. We use provider settings under which your content is not used to train their models.
AI answers are grounded in your documents and cite their sources; extracted values are shown to you for confirmation before your claim relies on them.
AI output is informational — it is not legal, financial, or insurance advice.

4. Who we share information with

We never sell your personal information, and we don't share it for advertising. We share it only with:

Service providers that run the product on our behalf: cloud hosting and database/storage (Supabase), AI processing (OpenAI; document-OCR providers such as AWS), and transactional email delivery (Brevo). Each receives only what its function requires.
People you choose. If you share a report or invite someone to your claim, they see what you shared.
Legal requirements. If required by law or valid legal process, or to protect the rights, safety, and security of havn.ai and its users.

5. How we protect your information

Encryption in transit and at rest.
Per-account isolation enforced in the database itself (row-level security), so your claim data is only reachable by you and people you've invited.
Documents live in private storage; they are never publicly accessible and are only served through short-lived, membership-checked links.
Administrative access to customer content is restricted, gated, and audit-logged.

6. Retention and deletion

Your data is retained while your account is active so your claim history stays available to you — claims often run for months.
You can permanently delete a claim at any time from inside the app. Deletion is a hard delete: claim records, documents, extracted text, and stored files are all removed.
You can request deletion of your entire account by contacting info@myhavn.ai. Residual copies in encrypted backups are purged on the backup rotation schedule.

7. Your rights

Depending on where you live (for example, under the California Consumer Privacy Act), you may have rights to access, receive a copy of, correct, or delete your personal information, and to not be discriminated against for exercising those rights. We extend these rights to all users regardless of location: contact info@myhavn.ai and we'll respond within 30 days. We do not sell or share personal information as those terms are defined under the CCPA.

8. Children

havn.ai is not directed to children and is intended for users 18 and older. We do not knowingly collect personal information from anyone under 13; if you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

If we make material changes, we will update the effective date above and notify you in the app or by email before the changes take effect.

10. Contact

Questions, requests, or concerns: info@myhavn.ai.